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Frequently Asked Questions

Ordering

How do I place an order?

You can order online by going to the web site page on which your product appears. Click on "Add To Cart". You'll be shown what's in your shopping cart. When you're ready to check out, just follow the prompts from there. It's easy. You may also call toll-free at 1-877-806-7122 (9-5, M-F, ET) or mail your order to us at: Davis & Towne, 47 Richards Ave., Norwalk, CT 06857.

How do I know if it is safe to send credit card information to Davis & Towne over the Internet?

We use the Secure Socket Layer Protocol to ensure your information is safe. If you still have concerns about ordering electronically, you can call 1-877-806-7122 (9-5, M-F, ET).

When will my credit card be charged?

Your credit card will be charged upon shipment of your order. If you are paying in installments, your card will be charged in monthly intervals, beginning when your product is shipped.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal and Pay by Check for new orders and payments for existing orders on our web site. For mail-in orders we accept credit cards and checks or money orders denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) located on the bottom of the check.

How long will it take for my order to be shipped?

Your order will be shipped within 2 to 4 weeks of initial payment unless it was otherwise noted or you selected a faster shipping method.

Will I receive a confirming email once I place an order online?

Once you submit your order, you will see a “Confirmation” page in your web browser. This confirms that your order has been submitted and is being processed. You will also receive an email confirmation which you should keep for your records.

Does it cost more to pay by the installment plan than if you pay all at once?

No, there is no extra cost for paying by installments – this is a convenience that we offer to our customers.

Why do I pay for shipping and service on each installment?

We take the total cost of shipping and service and divide it by the number of installments so that each installment is the same amount. The shipping and service charge is the same whether you pay in full or in installments.

For what states do you charge additional sales tax?

We are required by law to charge sales tax in certain states. If sales tax is required based on the shipment destination, it will be added to your total due during the checkout process.

Shipping & Returns

How long will it take for my order to be shipped?

Your order will be shipped within 2 to 4 weeks of initial payment unless it was otherwise noted or you selected a faster shipping method.

What shipping method does Davis & Towne normally use to ship me the product?

Our normal method of shipment is by U.S. Postal Service or Fed Ex. Express shipping is available for some items upon request for an additional charge.

What is your return policy?

Your satisfaction is completely guaranteed. If you are not delighted with your purchase, you may return it for any reason within 30 days for replacement or full refund.

How can I be added to your mailing list?

The best way to receive our mailings is to buy something from us!


Proposition 65

Proposition 65 is a "right to know" law that entitles California citizens to warnings for products containing chemicals known to cause cancer or reproductive harm.  As part of our comprehensive product safety program, Davis & Towne is committed to full compliance with this law.

For more information about Proposition 65, visit the OEHHA website at: www.p65warnings.ca.gov.


Still need Help?

How do I contact Customer Service?

By phone at: 1-877-806-7122 (9-5, M-F, ET.)
By email: click here.
By fax at: 800-853-6690.
By writing us at: Davis & Towne, 47 Richards Avenue, Norwalk, CT 06857.

If you did not find the answer to your question on these pages, please click here to send an email

Over half of our profits support mental health research

The Stanley Family Foundation is the majority shareholder of our Company. This charitable organization funds research that would reduce the burden of serious mental illness. Top scientists in the field of genetics, stem cell biology and neurobiology rely on funding from The Stanley Family Foundation to finance their research. For further inquiry, contact us at SFF@MBI-Inc.com
 
The Stanley Family Foundation
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